This information is intended to provide answers to some frequently asked questions about DIMEDIRECT.com and banking online. Have a question or comment? Send us an email.

Who is DIMEDIRECT.com?

DIMEDIRECT.com is wholly owned and operated by Dime Savings Bank of Williamsburgh. It is an interactive web site dedicated to providing you with direct access to our most current, high interest deposit rates.

Is the site safe and secure?

Be assured that we are committed to your financial well being and protecting the privacy and security of your confidential information. All information between you and DIMEDIRECT.com system is encrypted using the Secure Sockets Layer (SSL) protocol. If you would like further information about this security measure and our Privacy Policy click here. (link on word “here” to Privacy Policy page)

Are DIMEDIRECT.com accounts FDIC insured?

DIMEDIRECT.com accounts are FDIC insured up to maximum allowable limits.

How do I open an account?

It’s easy to open an account on DIMEDIRECT.com. Click on the product you are interested in and follow the step-by-step instructions. It should take less than 10 minutes.

How long does it take to open an account?

Your DIMEDIRECT.com account will be opened within 24 hours after receiving your online request. If you open your account late in the day Friday, over the weekend or on a holiday, your request will be processed on the next business day.

Are there any sign up costs or monthly fees?

There are no sign up costs or monthly fees, provided that you maintain balances or deposits as per the terms and conditions of your account type.

Do I need any additional software or equipment?

All you need is Internet access and a Web browser, such as Microsoft Internet Explorer. You should not have any problems if you are reading this page.

What types of accounts can I open at DIMEDIRECT.com?

You can open a high-yield Money Market or CD and a high-interest Checking account.

What happens after I open an account?

You will receive a welcome message and login instructions to access your new account. You will also receive an e-mail indicating funds have been transferred into your DIMEDIRECT.com account.

Do I have to change banks to open a DIMEDIRECT.com account?

No, you do not need to change banks. In fact, you can link and fund your account to more than one financial institution.

What should I do if my promotional code isn’t working?

If you received a promotional code in the mail and the code is not working, you can speak to a customer representative anytime during regular business hours by calling 800.321.3463.

How can I speak to a customer representative?

You can speak to a customer representative anytime during regular business hours by calling 800.321.3463. To speed our assistance, please be sure to have your account information handy.